Frequently asked questions

How do I purchase a gift voucher?

To purchase a gift voucher, simply visit our website and browse through the available options. Select the desired voucher and proceed to the checkout page. Provide the necessary information, including the recipient's name and email address, and complete the payment process. Once the payment is confirmed, the gift voucher will be sent to the recipient via email.

How long does it take to receive the gift voucher?

After the purchase is confirmed and the payment is processed, the gift voucher will be delivered to the recipient's email address within a few minutes. In some cases, it may take up to 24 hours for the voucher to be delivered. Please make sure to check the recipient's inbox and spam folder.

Can I personalise the gift voucher?

Yes, you can personalise the gift voucher with a custom message. During the checkout process, you will have the option to include a personalised message for the recipient. Please note that there might be limitations on the length of the message, so keep it concise and meaningful.

Can gift vouchers be used more than once?

In most cases, gift vouchers can be used multiple times until the total value of the voucher is exhausted. However, specific limitations or restrictions may apply depending on the terms and conditions associated with each voucher. Please refer to the voucher details for more information.

Can gift vouchers be combined with other offers or discounts?

Gift vouchers usually cannot be combined with other promotional offers or discounts unless explicitly stated. If you have any specific questions regarding the use of a gift voucher in conjunction with other promotions, please contact our customer support for assistance.

Is there an expiry date for gift vouchers?

Yes, gift vouchers have an expiry date, which is clearly mentioned on each voucher. It is important to redeem the voucher before it expires, as expired vouchers cannot be accepted or refunded. Please check the expiry date on your voucher and plan accordingly.

Can I transfer a gift voucher to someone else?

In general, gift vouchers are transferable unless otherwise specified. The original recipient of the voucher can transfer it to another person for redemption, provided the voucher has not been redeemed or expired. However, please note that some vouchers may have specific restrictions on transferability. Refer to the voucher terms and conditions for more details.

What if the recipient doesn't receive the gift voucher?

If the recipient does not receive the gift voucher within the expected timeframe, please ask them to check their email inbox as well as the spam or junk folder. Sometimes, email filters can redirect the voucher email to these folders. If the issue persists, please contact our customer support, and we will assist you in resolving the matter.

Can I get a refund for a gift voucher?

Gift vouchers are generally non-refundable unless required by law. Once a gift voucher is purchased, it cannot be returned or exchanged for cash. We recommend reviewing the voucher details and terms and conditions before making a purchase. If you have any questions or concerns, please contact our customer support for assistance.

What happens if I lose my gift voucher?

Unfortunately, we are unable to replace lost or stolen gift vouchers. Treat your gift voucher as you would treat cash and keep it in a safe place. We cannot be held responsible for any unauthorised use or loss of a gift voucher.