Privacy policy

At The Ollerod, we are committed to protecting your privacy. This privacy policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data. Please read this policy carefully to understand our practices.

1. Information we collect:

1.1 Personal information: We may collect personal information such as your name and email address when you place an order for gift vouchers on our website. This information is necessary for processing your order and delivering the gift vouchers to the intended recipients.

1.2 Payment information: To process your payment, we may collect payment details such as credit card information, billing address, and other relevant payment details. We use trusted third-party payment processors to securely handle your payment information. We do not store your payment information on our servers.

1.3 Usage data: We may collect non-personal information about your interaction with our website, such as the pages visited, the duration of your visit, and the actions taken on the site. This information helps us improve our website's functionality and user experience.

2. Use of information:

2.1 Order processing: We use the personal information you provide to process and fulfill your gift voucher orders. This includes contacting you regarding your order, delivering the gift vouchers to the recipients, and resolving any issues related to the order.

2.2 Communication: We may use your email address to send you important updates or notifications related to your order, such as order confirmations, shipping information, and customer support responses. We may also send you promotional emails or newsletters with your consent, which you can opt out of at any time.

2.3 Analytics and improvements: We analyse usage data to understand how customers interact with our website and to improve our services, website functionality, and user experience. This data is aggregated and anonymized to protect your privacy.

3. Information sharing:

3.1 Service providers: We may share your personal information with trusted third - party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer support. These service providers are contractually obligated to handle your information securely and in compliance with applicable privacy laws.

3.2 Legal compliance: We may disclose your personal information when required by law, court order, or governmental regulation to protect our legal rights or to comply with a legal process.

4. Data security:

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We use industry-standard security practices and technologies to ensure the confidentiality and integrity of your data.

5. Your rights:

5.1 Access and correction: You have the right to access, update, or correct your personal information by contacting us at the provided contact details. We will make reasonable efforts to accommodate your requests, subject to any legal obligations or legitimate interests.

5.2 Opt-out: You have the right to opt out of receiving promotional emails or newsletters by following the unsubscribe instructions included in the emails or by contacting us directly. However, you may still receive transactional emails related to your orders.

6. Changes to the privacy policy:

We reserve the right to update or modify this privacy policy at any time. We will notify you of any material changes by posting the updated policy on our website or by emailing you. Your continued use of our services after any modifications indicate your acceptance of the revised privacy policy.